Failed Bank Transactions: Nigeria’s Apex Bank Refunds N82 Billion

The Central Bank Of Nigeria (CBN) Has Facilitated Commercial Bank Customers Repayment Of N82.2 Billion For Failed Transactions.

The Apex bank said the recovery was based on verified complaints as of June of 2021.

CBN Governor Godwin Emefiele, who made the disclosure yesterday in Calabar at the CBN Fair, observed that since customers have rights to redress, they should, without fail, report infractions.

He said: “Oftentimes, there have been sundry issues. Once we get these complaints, we investigate and if the issues are found to be true, we make sure refunds are made. As of June 2021, we have facilitated the refund of N82.2 billion to customers.”

Represented by the Acting Director, Corporate Communications, Osita Nwanisobi, the CBN boss explained that “as of June 2021, not less than 23, 536 complaints were received from which N82.2 billion was refunded.”