Implications Of CBN’s 48-Hour Refund Policy On Banks And Customers

The Central Bank of Nigeria has ordered banks to refund customers for failed ATM transactions within 48 hours, a move aimed at protecting consumers and rebuilding trust in the banking system. This policy seeks to ensure accountability and improve the overall efficiency of Nigeria’s electronic payment system.

However, the directive also poses a challenge for banks, which must now enhance their internal processes and technology to meet the strict deadline. For customers, it signals a positive shift toward faster resolutions and stronger confidence in digital banking, a key step toward a more reliable and customer-focused financial sector.