The Director-General of the National Emergency Management Agency (NEMA), Mrs. Zubaida Umar, has urged the agency’s staff to adopt modern technologies to enhance emergency management efforts. She made this call during the opening of NEMA’s Customer Service Week, themed “Above and Beyond,” held on Monday in Abuja.
Mrs. Umar praised the resilience and determination of the staff despite the challenges they face in their work. She stated, “In times of disaster, your ability to remain calm and focus on the needs of those affected is crucial. The countless lives saved and communities rebuilt are a testament to your dedication to service. As we move forward, I encourage everyone to explore new ways to enhance our service delivery.”
Highlighting the impact of technology on emergency response, Umar noted that innovations such as early warning systems and disaster mapping are transforming the landscape of emergency management. “Let’s embrace these advancements to refine our processes and better serve the public,” she said.
She also emphasized the importance of teamwork and collaboration, both within the agency and with external partners, to tackle complex emergencies effectively. “As we celebrate Customer Service Week, let’s reaffirm our commitment to excellence, innovation, and teamwork. Together, we can create a stronger, more responsive agency that is always ready to serve the nation in times of need,” Umar added.
Dr. Onimode Bandele, the Director of Planning, Research, and Statistics, reiterated the staff’s commitment to intensifying efforts towards achieving the agency’s goals. He emphasized that by increasing their dedication, they aim to boost the effectiveness and impact of NEMA’s initiatives.
In addition, Mr. Bello Danlami, Information Officer of the United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), commended NEMA for its exceptional service delivery. “Your efforts have a profound impact on the lives of countless individuals in Nigeria, ensuring their safety during difficult times. At UNOCHA, we recognize the value of customer service in humanitarian aid and appreciate your professionalism and dedication. We look forward to deepening our collaboration to tackle humanitarian challenges,” Danlami remarked.
Mrs. Nnenna Akajemeli, National Coordinator of the Service Compact with All Nigerians (SERVICOM), represented by Ms. Rebecca Abah, praised NEMA’s focus on customer service. She stressed that putting customers first is crucial, regardless of their diverse needs, and highlighted the importance of preparing communities for emergencies.
“Exceeding customer expectations requires commitment from every level, from the front desk to top management. We must work together to ensure quality service for all citizens,” Akajemeli said.
