Nigeria Telecom Sector: USSD Billing Migration To End Users

For years, Nigerians have relied heavily on USSD services, those quick dial codes like to check airtime, for mobile banking, to transfer money without directly noticing the costs. 

That’s now changing. Telecom operators have started migrating USSD billing to end-users, meaning consumers now shoulder the full charges per session. This shift is stirring concerns, especially for low-income users who depend on these services daily for essential transactions.

As this new billing structure takes effect, issues around affordability and transparency are rising. What role will telecom providers play in educating users about the new charges? And how will the Nigerian Communications Commission (NCC) ensure operators comply with fair billing practices? With increased user costs now inevitable, clear communication, public awareness, and regulatory accountability will be key to preventing exploitation and safeguarding access to these vital digital tools.


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