Nigeria’s National Information Technology Development Agency NITDA is training government public officers on the need to draft an effective Service Level Agreements SLAs, to cub wastage in government and losing litigation cases to service providers.
The Director General of NITDA, Kashifu Inuwa disclosed this at a one-day workshop in Abuja, Nigeria’s capital.
The training will also empower government personnel on the importance of government drafting SLAs for service providers and to ensure that service providers do not dump Master Level Agreements MLAs on the government.
Inuwa was represented by the acting Director Cooperate Planning and Strategy, Aristotle Onuma, said that “we are here to understand and agree on how to draft standard SLAs in order to ensure provision of adequate warranty, after sales service agreements on our IT products and services and adequate provisions for downtime, and after sales support. This workshop seeks to practically elaborate on how to draft SLAs in government contracts for IT products and services. This we believe will help achieve our goal of developing the culture of the use and compliance to SLA in government IT contracts.”
He said as a regulator the agency is always seeking to ensure the efficient and effective delivery of IT products and services.
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