United Nigeria Airlines has placed one of its staff members on suspension following allegations of mistreatment involving a passenger with reduced mobility, Ms. Doris Akonanya, at Nnamdi Azikiwe International Airport, Abuja.
The airline disclosed this in a statement issued on Wednesday by its Public Relations Officer, Chibuike Uloka, noting that the employee will remain off duty pending the outcome of a comprehensive investigation. The identity of the staff member was not revealed.
The incident reportedly occurred on Monday during the check-in process for Flight UN0526 from Abuja to Yenagoa.
According to an internal report, there were claims of unprofessional conduct in how the passenger’s condition was handled, raising concerns about the treatment of vulnerable travellers.
Uloka reiterated that the airline maintains a strict zero-tolerance stance on misconduct, discrimination, or abuse.
“We take this matter very seriously. The safety, dignity, and well-being of all our passengers remain our highest priority. We are firmly committed to providing safe, respectful, and accessible travel for all, particularly passengers with reduced mobility who require additional care and support,” the statement read.
The airline also issued a public apology to Ms. Akonanya and her family, acknowledging the emotional distress the incident may have caused.
Uloka described the situation as “regrettable and inconsistent with our service standards and corporate values.”
“This experience does not reflect our ethics, values, vision, or the standard of service we are committed to delivering,” Uloka stated.
He added that the airline has maintained direct communication with the passenger and her family while working with relevant stakeholders to fully understand what transpired.
United Nigeria Airlines further assured that appropriate disciplinary actions would be taken once investigations are concluded.
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