The Vice Chancellor, University of Lagos (UNILAG), Folasade Ogunsola, has identified collaboration and teamwork as necessary tools for effective service delivery.
Ogunsola, who stated this at the close of events marking the 2023 International Customer Service week, tasked staff members to foster a culture of teamwork, where every individual would feel valued and empowered to make a difference.
The event, themed: “Customer service week: Team service 2023,” was organized by the Quality Assurance and Servicom unit of the institution.
Ogunsola noted that going beyond the expectations and creating lasting relationships built on trust and satisfaction would go a long way in delivering quality team service.
The vice chancellor noted that the theme for this year’s event further highlighted the significance of collaboration and teamwork in delivering outstanding customer experiences.
She added that it also aligned with the vision and agenda of the university, to prepare it as a future-ready institution, driven by team spirit, to deliver quality team service for an improved citadel of learning.
She said Customer service is not just a department within a company, it is a mindset that should permeate throughout every level and function of this learning citadel.
In his welcome address, Director, Quality Assurance and Servicom of the university, Femi Saibu, said customer satisfaction is one of the institutional goals and core values being pursued.
He said the university considered students as its major and most important customers.
Director General of NIMASA, Bashir Jamoh, described this year‘s theme as apt, adding that it was critical in achieving excellence in any organization.
Jamoh, who was represented by Head, Internal Audit of the agency, Olamide Osunsanya, also lauded the university for its efforts in ensuring that its customers were satisfied at all times.
He described the university as a partner in progress, while commending it for efforts it had always made in advancing knowledge of marine services.
He said UNILAG has always been a trail blazer and proud to be associated with it over the years.